Privacy Policy

feelgood (feelgoodhealth.com) • Last updated: [Insert Date]

1. Introduction

feelgood (“feelgood”, “we”, “our”, or “us”) is committed to protecting the privacy and security of your personal, medical, and individually identifiable information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit feelgoodhealth.com, use our telehealth services, or interact with our healthcare providers and partner pharmacies.

2. Information We Collect

We collect several types of information to provide safe, compliant, and effective telehealth services:

2.1 Personal Information

  • Name, date of birth, address, email, phone number
  • Account login details
  • Payment information (processed by secure third-party providers)

2.2 Medical & Health Information (PHI)

  • Medical history and treatment information
  • Symptoms and consultation details
  • Provider notes and prescriptions
  • Photo ID or images submitted for clinical review

2.3 Technical Data

  • IP address and device identifiers
  • Browser type and operating system
  • Cookies, usage data, and analytics information

3. How We Use Your Information

feelgood uses your information only for legitimate healthcare and service-related purposes, including:

  • Providing telehealth visits and medical evaluations
  • Prescribing medication through licensed providers
  • Fulfilling prescriptions via partner pharmacies
  • Processing payments and managing subscriptions
  • Improving service quality and platform performance
  • Communicating updates, reminders, or support responses
  • Complying with legal or regulatory requirements (HIPAA, etc.)

4. How We Share Your Information

We only share your information when necessary to deliver services or when legally required. This may include:

  • Licensed healthcare providers who evaluate your condition and prescribe medication.
  • Partner pharmacies that dispense and ship your medication.
  • Payment processors to securely complete transactions.
  • HIPAA-compliant partners for data storage, messaging, and telehealth.
  • Regulatory or law enforcement agencies when required by law.

We do not sell your personal information or medical data to third parties.

5. Cookies & Tracking Technologies

feelgood uses cookies and similar technologies to improve user experience, analyze site performance, and support security features. You may update cookie preferences through your browser settings, but doing so may limit certain site functionality.

6. Data Protection & Security

We implement technical, administrative, and physical safeguards to protect your medical and personal information, including encryption, secure data hosting, access controls, and HIPAA-aligned practices.

However, no system can guarantee 100% security. You acknowledge that transmitting data over the internet carries inherent risks.

7. Your Rights

You may request access, updates, or deletion of certain personal information, subject to medical and legal requirements. Depending on your jurisdiction, you may also have rights under privacy laws such as CCPA or GDPR.

8. Data Retention

feelgood retains medical and account information only as long as required for healthcare delivery, regulatory compliance, and operational purposes.

9. Children’s Privacy

feelgood does not provide services to individuals under the age of 18 and does not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will include a new “Last updated” date at the top of this page.

11. Contact Us

For questions, privacy requests, or concerns, contact us:

  • Email: [insert email]
  • Phone: [insert phone number]