Refund & Cancellation Policy

1. Scope

This Refund & Cancellation Policy applies to all subscription plans, telehealth consultations, and any prescription-medication fulfillment services offered through feelgood ("feelgood", "we", "us", "our"). By enrolling in a plan, scheduling a consultation, or placing an order through feelgood, you ("you", "your", "Member" or "Patient") agree to this policy.

2. Subscription Services

Our subscription services may include access to telehealth consultations, medical review by licensed providers, ongoing provider support, and when appropriate, prescription fulfillment through partner pharmacies. Your membership begins when you complete the intake process and your payment is successfully processed for the first billing cycle.

3. Cancellation Policy

• You may cancel your subscription at any time, for any reason, by contacting our support team at [insert email] or via your feelgood account dashboard.
• To avoid being billed for the next cycle, your cancellation request must be received at least 72 hours prior to your next scheduled billing date. If we receive your request after this time, you will be billed for the upcoming cycle and your cancellation will apply to the following billing cycle.
• Once cancellation is confirmed, you will continue to have access to subscription services until the end of your current billing period.

4. Refund Policy

You may request a refund for the current billing cycle only under the conditions described below. Refunds are not available for prior completed billing cycles.

4.1 Eligibility for Refunds

• Your medication has not yet been ordered or shipped by the partner pharmacy.
• You are a new patient, have submitted the intake form (and, if required, completed the telehealth consultation), and your cancellation request occurs before your medication is ordered.
• You are a returning patient and have submitted a refill intake, but your medication has not yet been ordered for the new cycle.

4.2 Non-Refundable Situations

• Any medication that has already been ordered, fulfilled, or shipped.
• Any prior completed billing cycles.
• Missed appointments or failure to complete required intake or consultation steps, unless otherwise required by law.

4.3 Damaged or Incorrect Medication Shipments

If you receive a damaged package or believe you have received incorrect medication, please inspect your shipment immediately and contact us at [insert email] with:

• Your full name and order number.
• A description of the issue.
• Photos of the packaging and medication, if possible.

Due to regulatory constraints, prescription medications generally cannot be returned once dispensed or shipped. Replacements or refunds for damaged or incorrect shipments will be considered on a case-by-case basis, in accordance with applicable laws and our pharmacy partners’ policies.

4.4 Medical Ineligibility

If a feelgood licensed provider determines that you are medically ineligible for telehealth services or for a specific medication before your medication is ordered, we will cancel your subscription for that cycle and issue a full refund for the current billing period.

5. No Returns on Prescription Products

Because of the personal, sensitive, and regulated nature of prescription medications, feelgood and our pharmacy partners cannot accept returns or exchanges of medication that has already been ordered, dispensed, or shipped, unless such return is expressly required by law.

6. How to Request a Refund or Cancellation

To request a refund or cancel your subscription, please contact feelgood at:

• Email: [insert email]
• Phone: [insert phone number]

Please include your full name, account or order number, the date of your request, and a brief explanation. Our team will review your request and respond as soon as reasonably possible. If you are approved for a refund, it will be issued to your original method of payment within [insert timeframe, e.g., "up to 14 business days"], subject to your bank or card issuer’s processing times.

7. Important Disclaimers

• All services are subject to the clinical judgment and decisions of feelgood’ licensed medical providers. If at any time a provider determines that telehealth services or a prescribed medication is not appropriate for you, your subscription or treatment plan may be modified or cancelled.
• In such cases, refunds will be processed in accordance with this policy and applicable laws.
• This policy does not limit or replace any rights you may have under applicable state or federal law.

8. Governing Terms

This Refund & Cancellation Policy is incorporated into and forms part of the feelgood Terms of Service / Patient Agreement. We may update this policy from time to time. When we do, we will post the revised version on the feelgood website and update the "Last updated" date at the top of this page. Your continued use of feelgood services after any changes become effective constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions about this Refund & Cancellation Policy or need help with a specific order or subscription, please contact feelgood at:

• Email: [insert email]
• Phone: [insert phone number]